Returns & Refunds

Returns & Refunds Policy

At CLAUSS Concept, we want you to feel confident about every purchase. We offer a 30-day return period for eligible products, in addition to any mandatory consumer rights available to you under applicable law.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return under our voluntary 30-day return policy, the product must be unused, undamaged and in its original condition. Where reasonably possible, the product should also be returned in its original packaging.

Proof of purchase may be required to process your return.

To request a return, please contact us at info@claussconcept.com before sending your product.

Once your return request has been reviewed and accepted, we will provide you with return instructions and arrange the appropriate return shipping method.

Eligible returns arranged through CLAUSS Concept include complimentary return shipping.

Please do not send any product back without contacting us first. Returns sent independently or without prior authorization may not be accepted under our voluntary return policy.

European Union Right of Withdrawal

If your purchase is covered by European Union consumer protection rules, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

This statutory right exists independently of our voluntary 30-day return policy and is subject to the conditions and exceptions established under applicable law.

To exercise your right of withdrawal, please contact us at info@claussconcept.com with a clear statement of your decision to withdraw from the purchase.

Nothing in this policy limits or replaces any mandatory consumer rights available to you under applicable law.

Complimentary Return Shipping

CLAUSS Concept covers the cost of return shipping for eligible returns arranged through us.

Once your return request has been accepted, we will provide the appropriate return instructions and arrange the return shipping method where applicable.

Because furniture may require specialized transportation, please do not arrange return transportation independently.

No return shipping fee will be charged to the customer for eligible returns arranged through CLAUSS Concept.

Additional costs resulting from unauthorized shipping arrangements or additional services specifically requested by the customer may not be covered.

Made-to-Order & Custom Products

Products made according to your individual specifications or clearly personalized may not be eligible for cancellation or return where an exception is permitted under applicable consumer law. EU rules include an exception to the statutory withdrawal right for goods made to order or clearly personalized.

This may include products made with customer-specific:

dimensions;
materials;
finishes;
fabrics or upholstery;
colours; or
other personalized specifications.

Where applicable, we will clearly indicate that a product is made-to-order or customized before purchase.

This exception does not affect your statutory rights if a custom product is defective, damaged or does not conform to your order.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective or different from what you ordered, please contact us as soon as possible at info@claussconcept.com.

To help us resolve the issue efficiently, please provide:

your order number;
a brief description of the issue; and
photographs or videos clearly showing the product and any damage or defect, where appropriate.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

For defective or non-conforming products, your statutory consumer rights remain unaffected. EU consumer protection rules provide legal remedies for goods that are faulty or do not conform to what was agreed.

Refunds

Once we receive and inspect your returned product, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

For returns made under a statutory EU right of withdrawal, refunds will be processed within the timeframe required by applicable law. Under EU distance-selling rules, reimbursement is generally due within 14 days of being informed of the consumer's decision to withdraw, although reimbursement may generally be withheld until the goods have been received back or the consumer provides evidence that they have been sent.

Please note that your bank, card issuer or payment provider may require additional time to process and display the refund.

Exchanges

If you would like a different product, finish or variation, please contact us at info@claussconcept.com.

Where appropriate, the simplest process may be to return the eligible product and place a new order for the replacement item.

Our team will provide instructions based on your order and the product concerned.

Contact Us

For questions regarding returns, refunds, damaged products or your right of withdrawal, please contact:

CLAUSS Concept
Email: info@claussconcept.com
Phone: +90 545 563 89 03

Once your return request has been reviewed, we will provide you with the appropriate return address and instructions.

Please do not return any product without contacting us first.