Terms & Conditions

Last updated: September 2026

Welcome to CLAUSS Concept.

These Terms & Conditions govern your use of our website and the purchase of products from CLAUSS Concept. By accessing our website or placing an order, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About CLAUSS Concept

CLAUSS Concept is a furniture and interior design brand based in Türkiye, offering products to customers in selected international markets, including countries within the European Union.

Our business information is:

Trading name: CLAUSS Concept
Registered address: [İNEGÖL/BURSA TÜRKİYE]
Email: info@claussconcept.com

For questions regarding an order, product or these Terms & Conditions, please contact us at info@claussconcept.com.

2. Our Products

We aim to present our products, materials, colours, dimensions and finishes as accurately as possible.

However, many CLAUSS Concept products incorporate natural materials and handcrafted elements. Variations in wood grain, colour, texture, stone pattern, cane, fabric and other natural materials may occur and are part of the individual character of each piece.

Colours may also appear slightly different depending on your screen, device settings and lighting conditions.

Such natural and reasonable variations do not, by themselves, constitute defects.

Product dimensions are provided as accurately as reasonably possible. Minor variations may occur, particularly in handcrafted products.

Nothing in this section limits your statutory rights where a product is faulty, damaged, incorrectly supplied or does not conform to the contract.

3. Orders

By placing an order through our website, you confirm that the information you provide is complete and accurate and that you are authorised to use the selected payment method.

After placing an order, you will receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• incorrect pricing or product information;
• suspected fraud or unauthorised payment;
• product unavailability;
• inability to deliver to the selected destination; or
• an obvious technical or administrative error.

If payment has already been collected for an order that we cancel, the relevant amount will be refunded to the original payment method.

4. Prices & Payment

Prices are displayed in the currency indicated on our website.

The price displayed for your order represents the total amount payable by you. No additional shipping, customs clearance or import-related charges will be collected from you.

Unless otherwise stated at checkout, orders are paid in two stages:

1. 50% Deposit
A deposit equal to 50% of the total order value must be paid via Western Union to confirm your order. Western Union receiver details and payment instructions are provided after the order has been placed.

2. Remaining 50%
The remaining 50% must be paid in cash to our logistics partner at the time of delivery, before the product is handed over to you.

Your order will enter processing after the initial 50% deposit has been received and confirmed.

Example: For an order with a total value of €1,000, €500 is paid via Western Union to confirm the order and the remaining €500 is paid in cash at delivery.

The product will be handed over after the outstanding balance has been paid.

The payment arrangements applicable to your order will also be displayed during the checkout and order process.

5. Shipping & Delivery

We deliver to selected destinations displayed on our website.

Shipping is free for supported destinations, and no additional standard shipping charge will be collected from the customer.

Orders are typically delivered within an estimated 7–14 business days.

Delivery times are estimates and may vary due to destination, logistics operations, customs procedures or circumstances outside our reasonable control.

Customs clearance and import-related logistics are handled as part of our delivery process. No additional customs or import-related charges will be collected from the customer.

Customers are responsible for providing complete and accurate delivery information and ensuring reasonable access to the delivery location.

Further information is available in our Shipping & Delivery Policy.

6. Receiving Your Order

Every order is inspected and visually documented before being handed over to our logistics partner.
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, defective or incorrect, please contact us as soon as possible and provide your order number, a description of the issue and, where possible, photographs of the product and packaging.
Where transportation damage is reported, our pre-shipment documentation and the documentation provided following delivery may be used to assess whether the damage occurred during transportation.
Verified transportation damage will be handled in coordination with our logistics provider.
Nothing in this section limits any statutory rights relating to damaged, defective or non-conforming goods.

7. Returns & Right of Withdrawal

Our returns are governed by our Returns & Refunds Policy, which forms part of these Terms & Conditions.

Where applicable, eligible consumers purchasing standard products online may exercise their statutory right of withdrawal within 14 days of receiving the goods, without providing a reason.

Unless otherwise stated or required by applicable law, the direct cost of returning the product is borne by the customer.

As furniture may require specialist transportation and may not be suitable for ordinary postal return, return transportation costs may be significant. Where required by applicable law, information or an estimate regarding such costs will be provided before the purchase is concluded.

Products must be returned in accordance with the applicable return instructions and legal requirements.

This section does not affect statutory rights relating to defective, damaged or non-conforming goods.

8. Made-to-Order & Personalised Products

Some CLAUSS Concept products may be produced according to a customer's individual specifications, including certain customised dimensions, finishes, fabrics, colours or other personalised configurations.

Where permitted by applicable law, products made to the customer's specifications or clearly personalised may be excluded from the statutory right of withdrawal.

This does not affect your rights where a personalised or made-to-order product is defective, damaged or does not conform to the agreed specifications.

We will clearly indicate where a product is made-to-order or personalised before purchase where relevant.

9. Refunds

Where a refund is due, it will be processed in accordance with our Returns & Refunds Policy and applicable consumer law.
Because payments may be made through more than one payment method, the method used to issue a refund may depend on how the original payment was received.
Where necessary, we may contact you to obtain the information reasonably required to process the refund securely.
Processing times may vary depending on the payment method and financial service provider.
Your statutory refund rights under applicable consumer law remain unaffected.

10. Legal Guarantee & Product Conformity

Customers may have statutory rights where goods are defective, damaged, not as described or otherwise fail to conform to the sales contract.

For consumers protected by applicable EU consumer law, goods are generally covered by a minimum two-year legal guarantee, although national legislation may provide additional protection.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction or refund.

Any voluntary commercial warranty offered by CLAUSS Concept is additional to, and does not replace or reduce, mandatory statutory rights.

11. Product Care

Furniture should be used and maintained in accordance with its intended purpose and any care instructions supplied with the product or published on our website.

Damage resulting from misuse, accidents, inappropriate cleaning products, improper storage, abnormal environmental conditions or normal wear and tear may not constitute a product defect.

Please refer to our Product Care page for general maintenance recommendations.

Nothing in this section excludes rights that cannot legally be excluded.

12. Intellectual Property

All content on the CLAUSS Concept website, including photographs, product images, designs, graphics, logos, text, branding and other creative materials, is owned by or licensed to CLAUSS Concept unless otherwise stated.

Such content may not be reproduced, distributed, modified, commercially exploited or otherwise used without prior written permission from CLAUSS Concept, except where permitted by applicable law.

13. Website Availability

We aim to keep our website accurate and available but cannot guarantee uninterrupted or error-free access at all times.

We may update, modify or temporarily suspend parts of the website where reasonably necessary for maintenance, security, technical or operational reasons.

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, CLAUSS Concept will not be liable for losses that were not reasonably foreseeable at the time the contract was concluded or for losses resulting from circumstances outside our reasonable control.

These Terms do not exclude or restrict mandatory consumer rights or any liability that cannot lawfully be excluded.

15. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, severe weather, transportation disruptions, governmental restrictions, strikes, customs disruptions or other comparable circumstances.

Where such an event materially affects an order, we will take reasonable steps to inform the customer and minimise the impact.

This provision does not remove any mandatory rights available to consumers under applicable law.

16. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please refer to our Privacy Policy for information about how we collect, use, store and protect personal data.

17. Governing Law & Consumer Rights

These Terms & Conditions and contracts concluded through our website are governed by the laws of Türkiye, subject to any mandatory consumer protection rules that apply to you.

If you are a consumer residing in a country to which CLAUSS Concept directs its commercial activities, this choice of law does not deprive you of mandatory protections that you are entitled to under the law that would otherwise apply to your consumer contract.

Nothing in these Terms is intended to restrict statutory consumer rights that cannot legally be waived or excluded.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or applicable legal requirements.

The Terms applicable to an order will generally be those in effect when the order is placed, subject to mandatory legal requirements.

The latest version will be available on this page.

19. Contact Us

If you have questions about these Terms & Conditions, your order or your rights, please contact us:

CLAUSS Concept
Email: info@claussconcept.com