Frequently Asked Questions(FAQs)

CLAUSS Concept furniture is produced in İnegöl, Türkiye, a region with a long-established tradition of furniture craftsmanship and manufacturing. We combine this manufacturing expertise with a contemporary design approach to create pieces for modern interiors.

Materials vary depending on the design and may include solid wood, wood-based materials, metal, natural cane, upholstery fabrics and other carefully selected materials.

You can find the specific materials, dimensions and finishes of each piece on its product page.

We make every effort to represent our products as accurately as possible. However, colours and textures may vary slightly depending on screen settings, lighting conditions and the natural characteristics of the material.

Natural materials such as wood may also show variations in grain, tone and texture. These variations are part of the material's individual character rather than a defect.

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive your confirmation email, please check your spam or junk folder before contacting us.

f you need to change or cancel your order, please contact us as soon as possible at info@claussconcept.com.

We will do our best to accommodate your request. However, once an order has entered preparation, production or shipment, changes or cancellations may no longer be possible.

CLAUSS Concept ships to selected European destinations.

Available destinations and applicable shipping options are displayed during checkout.

Delivery times depend on the product, destination and availability.

Estimated delivery information will be provided during the ordering process where available. Once your order has been dispatched, you will receive the relevant shipping information.

Please inspect the packaging and your order upon delivery. Make sure that you have received the correct product and check for any visible signs of damage.

If you notice damage or receive an incorrect product, please contact us as soon as possible at info@claussconcept.com and include your order number together with photographs of the product and packaging.

Yes. CLAUSS Concept offers a 30-day return period for eligible products, in addition to any mandatory consumer rights available under applicable law.

For full conditions and instructions, please visit our Returns & Refunds page.

Eligible returns arranged through CLAUSS Concept include complimentary return shipping.

As furniture may require specialized transportation, please contact us before arranging any return independently.

Please contact us as soon as possible at info@claussconcept.com with your order number, a description of the issue and clear photographs or videos where appropriate.

Our team will review the issue and assist you with the appropriate next steps.

Care instructions depend on the materials used in each product.

Always follow the care instructions provided for your specific piece and avoid using abrasive cleaning products or harsh chemicals unless explicitly recommended.

For detailed information, please visit our Product Care page.