Shipping & Delivery

At CLAUSS Concept, we take great care to ensure that every piece reaches you safely and in the condition in which it leaves us. Each order is carefully inspected, documented and prepared for shipment before being handed over to our logistics partner.

Delivery Time

Orders are typically delivered within business 7–14 days.

Delivery times are estimates and may vary depending on the destination, customs procedures, local delivery conditions and other circumstances outside our direct control.

If there is a significant delay affecting your order, we will provide you with the available information regarding your delivery.

International Delivery

CLAUSS Concept products are dispatched from İnegöl, Türkiye and delivered to selected European destinations through our logistics partner.

International shipments may be subject to customs procedures and local import requirements depending on the destination country.

Pre-Shipment Inspection

Before every shipment, the condition of the product is carefully inspected and visually documented.

This documentation allows us to record the condition of the product before it is packaged and handed over to the logistics provider and helps us assess any potential transportation-related damage.

Products are then carefully packaged and prepared for transportation.

Order & Delivery Information

Once your order has been prepared and dispatched, we will provide you with the available information regarding your shipment and delivery.

For any questions regarding an existing order, you can contact us at info@claussconcept.com.

Please include your order number when contacting us so that we can assist you more efficiently.

Damaged During Delivery

Although every order is carefully prepared for transportation, damage may occasionally occur during delivery.

If you notice damage to the packaging or product upon delivery, please document it as clearly as possible and contact us as soon as possible at info@claussconcept.com.

To help us assess transportation damage, we may ask you to provide:

Your order number
Photographs of the packaging
Photographs showing the damaged area
Photographs showing the product as a whole
Any other relevant delivery documentation

Our pre-shipment documentation and the information provided at delivery may be used to determine whether the damage occurred during transportation.

If transportation damage is verified, CLAUSS Concept will coordinate the claim with the logistics provider and assist you with the appropriate resolution.

Important Information

Please inspect your order carefully upon delivery. If there is visible damage to the packaging, we recommend documenting the condition of the package before opening it whenever reasonably possible.

Transportation damage claims are assessed separately from returns, cancellations and other consumer rights.

Nothing in this Shipping & Delivery Policy limits any rights that consumers may have under applicable consumer protection laws.

Contact

If you have any questions regarding shipping or delivery, please contact us:

CLAUSS Concept
Email: info@claussconcept.com